How can I keep updated with your events?
While we try to update the website as much as possible it is sometimes easier for us to update a social web page first followed by the website later therefore we suggest you join one or more of the following social websites to keep up to date as possible with our events: Community Forum | Facebook Fan Page | Twitter

How much does it cost to attend one of your Conventions?
All information regarding Convention Tickets can be found on the relevant homepages of each event.
To buy any tickets online please click here.

What kind of tickets do you offer?
We currently offer ONE type of ticket for most of our conventions, the basic package Emerald, we also offer discount bundles of extras such as photographs, autographs, wine reception tickets etc etc, on rare occasions we may change the contents of your discount package due to unexpected circumstances; for example by reducing the number of autographs if a guest cancels but the package will still always remain cheaper than if you bought the basic package and items separately. Please note tickets/packages are Non-Refundable.

Is accommodation included?
The ticket price does not include accommodation. We provide more information on hotel rooms on the event websites, please use the left hand side links on the convention website you would are attending.

How about refunds?
Strictly NO refunds are given for any of our events unless the event is cancelled. Excluding the cooling off period. (Opens in new window). Please DO NOT ask for a refund. If you have any doubts that you cannot attend the event then please do not book tickets unless you are happy and 100% read the terms & conditions which state NO REFUNDS PERMITTED.

Can I get a Refund if a guest or guests I want to see cancels?
All guests appear subject to work commitments. If you book for a certain guest please be aware that you will NOT get a refund if that particular guest withdraws.

What about if Rogue Events cancels/changes the date of the event?
In the event of cancellation of the event, Rogue Events will refund only the value of the package you paid us. If for any reason an event has to change dates you will be offered tickets for the new dates or alternatively the option to change your ticket to another event that is being held.

What are the ages for Children?
Children must be aged 16 or under at time of event to qualify for a Child rate ticket. Children Under 7 can come in FREE with a paying adult, but does not include autographs from the actors attending the event. If autographs are required then they must buy a Child Ticket.

Do I get some sort of ticket?
We do not send out tickets, instead we will send you TWO emails one will contain a booking number and the other will be a confirmation letter with your badge number on it, you need to bring the 2nd email and some proof of ID such as a Driving License or household bill. If you have not received the 2nd email from us and it is 2 weeks before the event then please email us for a replacement. PLEASE make sure you give us a working EMAIL address when you order. IMPORTANT we only send confirmations with your badge number to the email address on the order form.

How do I pay for my tickets/autographs/photo sessions?
Payment is by Bank Transfer, Cheque, Postal Order or Cash. Sorry we cannot take payment through Credit/Debit Card or PayPal.
Cheques/Postal Orders should be made payable to 'WCM Events Limited' and in £ Sterling (GBP) only then sent along with a print out of your order to: W.C.M Events Limited PO Box 915 Dagenham RM9 9GN.
Cash should be sent to the above address by Special Delivery Only.
UK Online Banking send as a 'Bill Payment' and follow any instructions your bank gives you, when asked enter the following details: Pay to WCM Events Limited Sort code 40-39-04 Account number 51690876 Reference: This is your RC Order Number for example RC00001.
European Union Online Banking or your country uses the Euro as it's currency, Follow instructions your bank gives you when asked enter the following details: Account Name WCM Events Limited BIC MIDLGB2151V IBAN GB28MIDL40390451690876
Reference: This is your RC Order Number for example RC00001.
You will need to convert the amount from POUNDS (£) into EUROS (€) using an online converter such as www.xe.com before paying through bank transfer.
IMPORTANT: Depending on your bank and the country you live in your bank may charge you for this service. Customers wishing to buy who do not live in the UK or Europe please email us for payment options. Some banks may require the address of the bank this is below: HSBC BANK PLC ROMFORD MARKET PLACE 9 MARKET PLACE ROMFORD RM1 3AF

Do you offer Part Payments?
Due to abuse of the part payment system we have had to withdraw this facility.

I cancelled but still got a confirmation letter what should I do?
As we have accurate records of who has actually paid and who has not, if you did turn up you would not be allowed in unless you paid on the door. Therefore the registration number would have been cancelled and be invalid.

What time is Registration?
This normally starts at around 1pm on Friday and 7am on Saturday, we will get through the registration process as soon as possible, what really helps is if you remember your 2nd email, the one with your badge number and take notice of any instructions given to you on the day. Registration is usually divided into times depending on your badge number.

When you register at the events you will be given your convention booklet, registration badge, colour coded wristband and autograph ticket along with any pre-ordered autograph and photo session tickets. Please ensure that your badge can be seen at all times or you may be refused entry to certain areas of the convention. Keep your autograph card safe; if you lose it, we are unable to replace it. There is a schedule in your booklet for you to refer to, with times and locations of events. There is a schedule in your booklet for you to refer to, with times and locations of events. There is a lot to pack in over the weekend and we would hate for you to miss something. 

What are the Event Times?
On both days the event starts at 9am with a brief introduction onstage, we advise you attend this each day so if there are any changes you will be informed of them before the event starts. The first batch of events begins at 9.15am. The show will run all day with an hour lunch break and we aim to finish approximately at 5.30pm. On Sunday a photo call and goodbyes with actors will take place.

What Activities will be on?
Throughout the day there will be hourly sessions of the following activities;
Guest Talks and Q&A, Autograph Panels, The Coffee Lounge, a Photo Studio Room, Merchandise Room and Evening Entertainment.

Do I get any FREE Autographs?
Inside your convention pack you will find an 'Autograph Sheet'. This sheet is the only way to obtain your FREE autographs. Upon entry to the signing zone please have your items ready for signing, if you want a dedication why not write this on a post it note to make it easier for the guest. The steward on hand will take your autograph sheet for the guest/s you want to see entitling you to obtain your free autographs. You can buy extra autographs rom the Ticket Office. Autographs are called in BADGE NUMBER from Number 1 upwards on both days, usually in batches of 50. Look for the large A1 Flip Charts and Onscreen Announcements. Only go up when your number has been called. Please do not pose for photographs as this slows down the queue, think of the other attendees waiting in line behind you! Please Note: While we try and get everyone through we can not guarantee an autograph from each guest.

I’ve never been to a convention before how do they work? Let’s face it we’ve all been newbies once so here’s a little information on what to expect from the weekend.

What is a Meet and Greet and how do I get tickets?
A meet and greet is just that. It’s a small gathering/wine reception that is held for Diamond Pass holders only that takes place on the Friday evening for about an hour.  Guests are invited to come along and have a glass of wine/soft drink and chat to the attendees. Tickets may be made available for attendees other than Diamond Pass holder and all forums, websites, facebooks etc will be notified if this is the case.

What is a Coffee Lounge?
Coffee Lounge tickets are on sale from the Ticket Office. You may only purchase coffee lounge tickets when you have registered for the event and have your convention badge and wristband. Not all guests will be doing a coffee lounge session which is why we do not pre-sell the tickets before the event.

The Coffee Lounge is a prime opportunity for you to get up close to the guests, usually there are between 15 and 20 people in the room, unlike in a large hall with 1000 plus attendees! Ask the questions you want, get direct response from the actors! We have also removed the tables and chairs so it is less like a boardroom, instead we will have chairs in a circle with a table for coffee, tea, water and biscuits. The Coffee Lounge will last around 30 minutes. All money raised goes to charity. Sorry no children under 10 are allowed in the coffee lounge sessions. Please note recording of the coffee lounge sessions is strictly prohibited! Coffee Lounge tickets range from £10-30 dependent on the guest.

Occasionally we may raffle tickets for certain guests attending the event.  This was certainly the case for Jensen Ackles and Jared Padalecki.  This we feel is a fairer way for attendees to be able to interact with the main guests and ensures the safety of all so there are no stampedes for the few tickets available.  It’s also a great way to raise funds for the chosen charity.

Can I have my photo taken with a guest and how does it work?
We all like souvenirs from a day out, either at the beach, on holiday or when visiting a theme park. As such at our events we are pleased to offer you the opportunity to have your photo taken by a professional photographer.

The Photo Studio is a prime opportunity for you to get a high quality color print with your favorite actors. You can buy Photo Studio Tickets from the Ticket Office or when available online. Many photo sessions are planned for over the weekend; tickets for these are usually purchased in advance online or from the Ticket Office. Please make sure you know when and where they are being held, and that you make every effort to attend any photo session you have booked. Numbers are called in order; please do not queue unless your ticket number has been called. Tickets are non-transferable between sessions. If you miss your allotted session, you may lose your opportunity to have your photo taken with the guest. If you are in the autograph session at the time of your photos, it is advised that you leave that session when possible, go to the photo studio who will endeavor to put you through as quickly, before returning to the autograph room.

Our photo studio staff are all extremely experienced and will ensure that announcements are made around the event so that you know what is happening. Please note, "final call" means you have very little time to arrive at the photo studio, and you run the risk of the session closing.
If you do miss a session inform a member of the photo studio staff immediately, who will advise you what to do next.

Photos are printed out as 10x8 photos, which should be available for collection later on the same day. If you have to leave the event early it is possible to have your photos posted to you however there is a charge for the cost of packing and postage. If you do need to leave ask one of our photo studio staff for a form, complete it and pass back to a member of staff along with your payment. We will endeavor to get all photos out to you within 4 hours. Please be aware that even if the event is finished we will still be working on getting actors home, dealing with paperwork etc so please be patient.

How do I pay for photo and autograph sessions at the event?
Unfortunately we may not have the facilities to be able to take credit cards on the weekend so all purchases will be made by cash or cheque (cheque guarantee card is necessary). The hotel does have an ATM machine in the hotel lobby however be aware that this does take a charge and frequently runs out during the weekend. There are additional ATM’s at the train station and airport a short distance from the hotel.

Is my seat numbered in the main hall?
We are trialling a reserved seating system due to popular demand; therefore if you have not purchased one of the reserved seats please refrain from sitting in these seats. You are able to to sit freely anywhere else in the main hall except for the reserved seating area, please do not save seats for people unless they are popping out for a photo session or autographs. We will empty the main hall during the weekend to cool the hall down and reset for the next sessions. There will also be a small area reserved for any wheelchair users.

What disabled facilities are there at your events?
We are pleased to announce that all the function rooms we are using within the hotels have access for wheelchairs. We arrange space at the front of the stage talks for those attendees who have wheelchairs or find it difficult to move around unassisted. There are no strobe effects during the stage talks however there are short intro videos and flash photography at the beginning of the stage talks which may affect some attendees who suffer from epilepsy & other visual light stimulation effects. Please contact the hotel regarding disabled facilities in the bedrooms. We don't offer discounts on our event tickets however if someone needs assistance to attend the event then please email us to discuss further options.

Can I bring a camera or a video to take pictures of the guests during the talks?
You can bring a camera to take pictures during the talks however, you may use flash photography for the first 5 minutes of each guest talk, then there will be an on-screen notice that you stop.  You may still continue to take photos of the talk but it must be without the flash.  If you continue to use flash photography, Rogue Events reserve the right to confiscate your camera until after that talk has finished. Please note that Video or Audio recording of the event is NOT permitted at any of our events in the Main Hall or where ever there are Guest Talks. If you are found to be recording the event you will be ejected from the event without a refund. This includes streaming the event on the internet.

Asking Questions during the stage talks?
You will have an opportunity to ask the guests questions during the guest talks however we ask that you ask interesting and appropriate questions, and not engage in conversations with them.  Please do not ask for hugs or whether you can give the guest a gift etc.

I want to give the guest a gift, when can I do this?
You may give the guests gifts however please remember to try and keep these small as guests may not want to carry back large and bulky presents.  Gifts may be given to the guests during the autograph session. They must be unwrapped and given to the guest assistant sitting with each guest. In the interest of health and safety we ask that you do not give either food or drink.

What to do in the evenings or in other word’s When Can I PARTY!!!
Each evening there is a themed disco for you all to party at. On occasion there may be live music and this will be announced on the website and shown on the schedule. The themes for each party will be announced on the forums, websites, facebooks etc and also on the schedule.

I want to have the best time of my life have you any tips?
We suggest that you wear comfortable shoes; there may be lots of standing in queues for photo and auto sessions. Carry with you snacks and bottles of water, it can get very hot in the main hall and various areas of the convention. Above all please listen to and take notice of any instructions given to you on the day. There is a Tips for Conventions thread started on our Forum and in 2007 Wil Wheaton (Wesley Crusher in Star Trek TNG) posted this article on attending Conventions, be its as an attendee or as a guest. It's a very good read and we recommend it to everyone.

Finally!!
Our staff will be visible throughout the weekend and will try to help you with any queries you may have. Abuse towards the staff will not be tolerated.  Please remember they are volunteers and work long hours during the event.  These people are fans like you, and are here to help make the event a success. If a member of staff asks you to do something, move along corridors etc please do so as quickly as possible. There will be a good reason for this so please help the staff out.

If you have read the above and you still can not find an answer then you can email us we aim to reply within 48 hours.

Updated 18 July 2010